This Wal-mart location is very out of the way for me, however I purchased my tires there so the warranty is also there. I called the store before I left home to check their hours and make sure I could get my car worked on. When I arrived (4 hours before they closed) the customer entrance to their Tire and Lube location was locked. I assumed this was by accident so I called the store and asked to be connected to the automotive dept. No one answered. I called back to Customer Service and asked if the Tire and Lube department was open. I was placed on hold while she got a manager. I waited there on hold and saw several people inside the Center walking around and apparently not hearing me knock. I stayed on hold while I drove around to the front of the store, went inside, and walked up to the customer service desk. I pointed to the blinking hold light on the woman's phone and told her I was the one still on hold. I waited there while she paged the automotive manager several more times.
more