The girl they sent to clean my apartment was over an hour and 15 min. late (she came 45 minutes after I notified the company). Her excuse was that she was in bed and didn't realize the time...oh, and that the trains were really slow. She looked very sloppy and unprofessional -- not somebody I would feel comfortable leaving at my home alone. My rugs were not vacuumed, my hardwood and marble floors were not mopped, and dust was left everywhere. The company had informed me that they would also do my laundry -- even that was not handled (and I have a washer/dryer in my apartment!). The maid also left me a nice surprise after using one of my bathrooms -- there was urine on the toilet seat and on the floor beneath! On top of it all, she demanded a tip at the ""end"" of her service.
Cons: Service, Professionalism
more