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GREAT CUSTOMER SERVICE - ALWAYS!! - Review by citysearch c | Fontaine Landscaping, Inc.

Fontaine Landscaping, Inc.

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GREAT CUSTOMER SERVICE - ALWAYS!! 8/25/2008

We contacted FONTAINE LANDSCAPING at our previous home in Cary, (at that time we were using a different company for our landscaping maintenance); we were prompted to contact them because a neighbor used FONTAINE and their landscaping maintenance, (lawn/shrubs/flowers), was always meticulous and envied. Kevin Fontaine himself came to our property and provided us with an estimate for our landscaping maintenance. Their contract is beyond professional; you pick and choose what you want them to do and pay only for services you want. Our landscaping soon was also the envy of the neighborhood. We moved to Morrisville a year or so after we contracted with FONTAINE in Cary. We built our home in Morrisville, (Preston Grande), and regret not getting an estimate from FONTAINE for our complete landscaping install project here. We had another landscaping group, (we thought we had a good relationship with), bid and do our job, (that group had done an excellant job correcting problems at our home in Cary and we felt sure we would once again get quality work). FONTAINE, after several attempts by the original landscaping company, has addressed and corrected all problems we were having and to date all problems have not re occurred. We ,of course, had to pay FONTAINE to correct our issues, but it was definitely worth it. Our problems were addressed and professionally dealt with from the first meeting till the last. CODY, (supervisor), was always on time for every meeting and made sure the job was done as promised. The crew was always clean and courteous and never left a mess! We, of course, also use FONTAINE here at our current address for all our maintenance and they continue to do an excellant job. If something is missed all we do is send an email and it is taken care of IMMEDIATELY. A testament to their quality; four of our neighbors are also using their services, (after seeing their work here at our house). KEVIN FONTAINE and company offers customer service beyond compare!! Pros: GREAT CUSTOMER SERVICE! DOES AS PROMISED!! Cons: Higher priced than others, but worth the extra $ for quality work done right the first time!! more
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