I have had two bad repairs and one ongoing nightmare. When I had a broken prong on the basket of a ring repaired it came back mis-shapen. When I complained I was told they could replace the basket for ""only wholesale"" price. I finally took my ring to Canada where I got much better advice, problem solved, same-day service, for a fraction of the cost. I do find their attitude to be quite condescending and unapologetic.
more