Brought 4 items to Liberto's knowing well in advance that they have a reputation of being the most expensive dry cleaner in the city. After paying $80 for the cleaning, I soon realized that 2 items - a men's suit and a women's dress were carelessly ruined. Of course, Liberto's did not bring this to my attention, I had to find out for myself. So with over $500 in ruined clothes, they kindly offered us a $90 credit for drycleaning. Why on earth would I come back to a drycleaner that overcharges for services and then ruins half our clothes? It's been 15 days since I brought back my damaged suit and I have yet to receive a single apology or even an update on the resolution process. Avoid this shop at all costs!
Pros: -
Cons: ruined half my clothes, snotty management, no recourse.
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