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Good food, horrible customer service - Review by citysearch c | Taste on Melrose

Taste on Melrose

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Good food, horrible customer service 8/17/2008

My friend and I went there to celebrate our birthdays for brunch. We arrived a few minutes before the restaurant opened so we sat on the bench directly outside the restaurant. Unfortunately they had sprayed wood cleaner (an oil based one) all over the bench earlier and had neglected to wipe it. So it was all over our purses and dresses. When we got up to tell them, they said ""oh we must have forgotten to clean it."" We still went in and ate our meal. The food was good although it took about twenty minutes for them to take our order. Not a huge deal since it was a nice day and we were sitting outside. What was a huge deal was the fact that NO ONE came to apologize to us about the fact that we both needed to get our clothes drycleaned and now had stains all over us that we couldn't remove. I would have appreciated the manager saying sorry and of course a small discount should have been offered. more
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