I filed a claim for minor damage to my vehicle on 7/19/08. To date, 8/4/08, my vehicle is still sitting at the repair shop waiting for this company to get off thier behinds and approve an estimate for my vehilce to be fixed. I have a very hard time reaching anybody to get answers as to why this claim has not been approved. I am promised calls back and never receive any. Also on previous calls, crucial people to approve this claim seem to always be out of the office.Meanwhile, I am continuing to take the bus to work and walk 1/2 mile to the bus stop in 108 degree Las Vegas heat while my claim sits on somebodys desk waiting to be approved. Its not bad enought that I am going through this, but when I signed up for insurance, the agent never added on rental and towing insurance even though we were told that we had it. All we could be told was...Sorry. I have cancelled this insurance and have now gone with a reputable company that has proven customer and claims service. I am paying a bit more, but you get what you pay for. I have also filed a complaint with the Insurance Commission in hopes that they can get this company to do their job and at the least, call their customers back to let them know what is going on.
Pros: None whatsoever
Cons: Claims and Customer service....everything about this company
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