I guess I should have known that basic cleaning is that; just basic. No stain remover, no extra time or effort; and quickly steam cleaned in a matter of minutes per room. After paying the basic discount I just got basic steam cleaning and nothing else. General stains should have been removed without much effort. Had the company come back out; they looked at the stain they didn't get the first time, was able to remove-but never recleaned my carpet. They only suggested you spend more for general steam cleaning. I'm not happy with the results. Unfortunate. However the employee was very nice and polite.
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