Lisa just lost a potential long-term new client based on her unreasonable business practice. I purchased a half price gift certificate (valued at $90), but she wrote on it that it had an expiration date. After trying to call a couple of times just before it expired (no answer, no vm...just ringing)--I forgot about it. When I remembered about it and finally spoke with her, I thought it would be reasonable to ask to be able to redeem my gift cert for the amount that was actually paid ($45). She responded ""um, that is sort of a non-redeemable situation."" So I responded back ""so you're telling me that I just threw away $45 to you"" and she answered ""well, yes.""
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