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Not recommended... snooty staff, overpriced - Review by citysearch c | Harvard Square Eye Care

Harvard Square Eye Care

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Not recommended... snooty staff, overpriced 8/31/2008

I would NOT recommend this place to anyone. I went here because my daughter wanted something funkier than what was offered in mall shops, and their website claimed to have lots of frames for kids and to be kid-friendly. They actually had a very small selection of kids' frames, so she chose an adult frame. I could see this frame did not fit her properly, but the sales person assured us that they could adjust them for her. This did not prove true, as they were extremely uncomfortable. We went back several times to have them adjusted, and each time the same snooty guy got more and more sarcastic, I could actually see him rolling his eyes when we approached the store. We tried someone else at the shop and got the same treatment--- they didn't care at all, they'd already gotten their $425. My daughter was miserable and couldn't wear the glasses so I ended up making them change the prescription so I can use them as reading glasses, which they agreed to do at no cost (duh...) SKIP this place; you can get much better service and value elsewhere. more
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