DO NOT GO TO BILL LUKE ON CAMELBACK ROAD FOR ANY SERVICE OR REPAIR. THEIR CUSTOMER SERVICE IS HORRIBLE.
I was recently in an accident with a Geico customer (their fault) and Geico directed me to the nearest Geico Express Repair Center, which happened to be the body shop at Bill Luke (2425 West Camelback Road, Phoenix, Arizona).
The repairs were completed on time and in a satisfactory fashion; however, when I got into my car to drive away, I found my seat to be broken. The seat was fully functional prior to me leaving it at the Bill Luke body shop and now it does not work. Additionally, it was reclined about 30 degrees further than I ever drive with it.
When I raised the issue with the body shop, they reluctantly took it to "review the damage", but claimed to not be irresponsible for the damage that clearly was not an issue prior to the car ever being in their possession.
I escalated the issue from the account manager to the body shop manager (Wally Stokecrand) and ultimately to the general manager, Kim Carter (602-336-1535). I did not like to hear what the body manager had to say, but at least he was polite and respectful to his customer.
I was frankly appalled and offended by the treatment of the Bill Luke General Manager, Kim Carter. He was disrespectful, dismissive, irresponsible, and just plain rude during our phone conversation. He refused to hear the issue that I had, accept any sort of responsibility, or offer any sort of options as a solution, aside from me to be "more responsible for taking care of my vehicle".
Mr. Carter should be ashamed of himself and his behavior towards customers. He should learn how to treat customers with respect, especially in his current role as General Manager. I will never ever do business again with Bill Luke. I would have given zero stars had that been an option.
Cons: Horrible customer service
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