I do not recommend this company. With the admission that I assumed the services performed on an annual maintenance agreement would be quite similar from one HVAC contractor to the next, I did not receive a description of the services to be performed when the technician arrived late to my home. I believe the "inspection" of my inside air handling units was very deficient and not all components were checked or cleaned. The outside unit inspection was very imprecise, and there was a misunderstanding about what was told me on how much freon was needed, or would be included. With the annual maintenance agreement it was supposed to include 1 pound of freon per unit serviced, which for me would have been two pounds. The tech told me that my downstairs larger unit needed probably three, and that the smaller upstairs unit needed one. He said he could put the two "included" pounds into the larger unit. I called the salesman who said he would talk to the technician, but I asked to have the service treated as a routine call with no annual agreement. He did not mention that no freon would be included with a routine call. So, upon completion, the tech says he put two poundsa of freon in the larger downstairs unit, and three upstairs, which I argued was not what he had previously stated. So I ended up paying for 5 pounds of freon plus service on the two units. In the long run I paid them to get them gone, and know that it was too much.
more