I was waiting at their so call drive thru service for 20 mins. what was crazy is that no one was ahead of me, their was only 2 cars in their 11 or 12 bays and no one was to be found.i bipped twice for service like the sign says but no one ever came out. so i went to firestone where i was help really fast...they wanted my service. which sucks because i like pepboys but from this experience im never going back.(sucks for them i wanted a complete service for my car(ended spending $900 at firestone for struts/shocks/brakes/ 4 tires/alignment.).
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