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Unacceptable Response to Warranty Issue - Review by citysearch c | Service Experts Heating & Air Condition

Service Experts Heating & Air Condition

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Unacceptable Response to Warranty Issue 7/8/2008

We had a new AC installed and the compressor went out while it was stilll under warranty (after 18 months). When we called to get it replaced, they quoted $1,544 labor. (the labor warranty was for 12 months and the parts warranty was for 5 years).\r \r I had someone else look at the problem and they said it would take about 3 hours labor. When I asked Strand Brothers if they would order the replacement compressor from Lennox, they refused.\r \r Make sure you understand the warranty terms if you do business with Strand Brothers. Cons: Uncooperative on warranty work more
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