My husband and I purchased a new unit less than 3 months ago from air around the clock. This included both the outside unit and the handler. Tonight was the first time I have had to call them because the air conditioner shut off. Didn't realize there was a problem until I checked the thermostat, it was 82 degrees. And the unit refused to come on at all. I called the number on the handler that is part of a sticker that says ""24 hour emergency service"" I was told that it was 905pm on a sunday night and that they are are not able to page anyone after 9pm. ???? I stayed calm and pleaded with them as I am home alone with a 5 month old infant in a very warm townhouse. No luck. They were polite the entire time, however refused to call or do anything but make a note for a tech to call me in the morning. I asked for a supervisor.... same story. Truly what is the sense in being called Air around the clock, and posting 24 hour emergency service stickers on your products if you stop answering service calls after 9pm. It is after 9pm and through the night that most people would consider an emergency in south florida if they were to have a non-functioning air conditioner. Even worse was that the dispatcher was commenting on how she could hear my daughter screaming and tried to make small talk about children.... NICE. It is RIDICULOUS that they don't offer service calls after 9 and it is even more ridiculous that my brand new air conditioner just stopped functioning. On a side note.... we found out later after we purchased our air conditioner through them that we could have saved around $600 with another company. Be careful with this company. You do not get what you paid for here.
Cons: Only servicing customers during normal business hours
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