I have used CASA to do general maintainance on my AC unit twice a year. They've been fine at that. But when the compressor recently went out on my unit over the weekend and my family and I had to sweat through 95 degree inside our house I was less than pleased when on Monday they said it would take over a week to get out to our house and fix it. I know it's summer in Austin, TX and they must be busy, but can I really be expected to wait for a week. Needless to say they lost my business. I found another company that promises 24 hour service and I had a technician out to fix the problem within hours. By 2:00pm on Monday afternoon it was fixed. I won't be going back to CASA for any emergencies, or even general maintainance.
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