Salud Family Health Center is the worst clinic I have EVER dealt with.\r
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We had been forced to use this clinic for a medicaid patient in our house hold. He is not a minority or a pregnant female, so we would be discriminated against constantly. We would ALWAYS be in the waiting room at least two hours after our scheduled appointment, while the rest of the patients cycled through twice. A 15 min appointment would take at least 4 hours to complete at the site. \r
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They will only write us a prescription for 3 months at a time, then tell us to have refills phoned in for authorization. They DO NOT refil prescriptions by phone, only by fax. But hey how convenient is it that they never got the 5 faxes that my pharmacy can prove they sent? 5 days later (after business hours of course) they call to say that they won't refill his meds without seeing him. that would have been nice to know BEFORE he ran out of his life saving meds and has to be taken to the hospital because he won't wake up. \r
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Every refill experience is just as painful. It takes at least a dozen faxes and phone calls to get a response from anyone in their office. \r
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The last time we tried to make an appointment they say that they only make same day appointments, So i begin calling as soon as they are supposed to answer their phones. I'm usually on hold for 10-20 min, by the time I get to tell someone that if they put me on hold one more time we're going to have problems, guess what... Oh they are already full for today.\r
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If you have any other options for places to go, do it! I have finally resigned myself to having to drive our family member into Lafayette instead of subjecting myself to the incompetence of this clinic one more time. I hear from the pharmacist that they have the same refill problems with the clinic in Firestone as well.
Pros: location
Cons: Appointment making, Waiting-room time, Refills,
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