Other reviewers of this service have been harsh, but I find the staff friendly, and have noticed our dog returns their affection as they say goodbye. During his three day stay I was called daily with updates, and when I had a question I was put through to the location right away, and got an informed response. It's pricey - but that's what you would expect in Manhattan. After the overnight - his first - our pet was tired, but that seemed due to the stimulation of being around other dogs (which he adores). I actually think the employees are remarkably engaged given how grueling their jobs (and how demanding their clients) must be.
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