Well, I am not surprised by what I am seeing today on just about every review of Frida restaurant. It?s quite sad really- such a beautifully decorated restaurant in a wonderful setting- but they have missed the mark in service. After coming across Frida's on a stroll in the mall, my husband & I thought it would be the perfect venue for hosting a fundraising event for a pediatric cancer foundation we are involved with. We thought it would make for a lovely upscale evening enjoying cocktails & food, while our guests support a great cause. I made two call attempts to speak to a manager, being told I would be called back as they were too busy to speak to me. On my third call to them, I spoke to Maritza (a manager?) and you would have thought that I was trying to sell HER something as opposed to accepting MY business. She, of course, couldn't answer any questions and said the GM, Luis, would be responding to my inquiries by email. Of course, I received no email & I had to follow up 2 days later by calling them even though they had my number. Maritza acted as if we would be a nuisance to their business- even though I was willing to pay FULL PRICE! I was so annoyed with her & I quickly ended the phone call & called later to speak to Luis. Again, Luis had the same type of attitude & only after several minutes of prodding him to ACCEPT my business, he asked that I email him to set up a time to discuss our event ideas in person. I emailed him, copied Patricia at the Corporate Office, & NEVER received a response from anyone. Needless to say, I am certainly not going to BEG any restaurant who has such lousy customer service to take MY money and business. It is sad that restaurant owners spend so much money on making a restaurant look nice and forget that if you don?t provide excellent customer service none of that matters. It?s extremely disappointing, & rest assured that this event has cost Frida's MANY local customers. Good luck Frida?s, you?re going to need it.
Pros: None- its beauty is ruined by lousy management
Cons: Management/Customer Service
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