On June 28, 2008 I had the unpleasant experience of visiting the Sugar Bowl along with my relatives. We were touring the Scottsdale area as part of our family reunion tour. My cousin had made prior arrangements with the Sugar Bowl since it was about twenty of us in number. He spoke highly of the delicious ice cream, and we were all anticipating a good time at the restaurant. When we arrived we were seated in what appeared to be the party section. We waited approximately ten minutes before we were greeted and served water by the young server. While we were being served, what appeared to be a birthday group arrived. Our server immediately stopped serving us, and commenced to wait on the birthday group. We waited; however, no one came to take our server's place. Now I don't want to think that in 2008 that racism or one's appearance determines the level of service you receive at the Sugar Bowl. It was quite evident that we were not welcomed. My cousin ,who had arranged for us to visit the Sugar Bowl, was quite offended as well as the rest of us, and he made the decision that we would not stay due to the lack of courtesy as well as time. We still had additional sites to visit. I was quited disturbed by this experience. It was almost unbelievable. Although, there wasn't a sign posted that stated, ""African-Americans Are Not Welcomed,"" this message was demonstrated throughout our visit at what I now will call the Sour Bowl. Our tour guide apologized to us, and commented that she personally knew the owner. I doubt if she reported this incident. However, I'm sharing our experience, and hope that race relations will improve at the Sugar Bowl.
Cons: Partiality shown in service, no regard for customers.
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