I went in in March 2008 (1 month before my lease was up), to LOOK at new civics. I ended up leaving that day with a 2008 civic that I purchased from Chris Dugas. He worked with me to get me the right deal. I thought the story ended there, but I was wrong. It was the last day of the month, so I knew they were really eager to close the deal. I was told that I would owe 'nothing more on my 2004 accord. All I needed to do was turn it in and pay my 1st payment on my 2008 civic before I left'. Sounds reasonable..... right. Well, starting in June, I started receiving phone calls from American Honda Finance and a COLLECTION AGENCY saying that I still owed on the accord. I called First Texas Honda SEVERAL times. Each time I was told they would 'look into it and get back with me'. I let a week go by with no response from Andrea in Finance. Next I was put in touch with Justin. He assured me he was taking care of it. After still daily harassment calls from collections I had to call American Honda Finance myself & get the info Justin needed. When I called him back he said 'he was waiting on a response from them'. That was a lie because I got the info in less than 5 minutes. He then assured me 'the check was in the mail'. I am still waiting..... .........and still getting daily calls from collections. I just called again and he had the nerve to tell me that First Texas Honda did not 'owe me anything. They were doing this out of kindness. Nothing in their paperwork showed that they were supposed to pay this.' Right...... I would just end my lease early, turn in my car that I still have to pay on and start paying for a new car. That sounds logical. Just something else they screwed up on........... This Honda I have now is my 4th. I love Hondas, but I will definitely NEVER do business with First Texas Honda again.
Pros: sales team is friendly & helpful
Cons: poor customer service, poor follow through, shoddy business practices
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