The upstairs cafe area is fine. Nothing spectacular but good enough for a quick bite. However, the service downstairs is terrible and the food is only mediocre. I've gone back more times that I'd like to admit because they have a reliable Belgian waffle, but the coffee is often a little off and the wait staff is terrible about refilling. Other breakfast items are often too salty. Moreover, twice now I've heard other patrons very upset over their experience at nearby tables, whether it's not getting their drink order or getting the wrong order. The location is good but I usually leave feeling disappointed.
Pros: location
Cons: service
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