The Is by far the worst experience i have ever had in my life and I was in the military for 8yrs in Iraq. I made a payment to this company and they gladly accepted my monthly bill like usual. Today i come home and find that my gas has been disconnected. I log into my online banking and verify that the transaction was made for my monthly payment. With this information I called TX gas and told them that there was a mistake, but they told me that they had no record of my payment. I called my bank and my bank told me that TX gas did recieve the money. I called tx gas back and told them what my bank said, went through hours of discussion ie ""can you guys just check and see if you had a payment from this account, or heres the number for the card i used"". Nothing worked. Finally i called my bank back and they faxed the transaction to TX gas, once TX gas realized that they were wrong, they gave me some bullshYt, "" well sir your actual amount due with the late fees was 76.54 and you only made a payment of 73 dollars so your account was going to be disconnected anyway. Then I asked, What about the $200 i just paid today to get my service restored 2 days from now. The lady then replied were gonna credit the remainder to your account. I thought that was unfair also but I was like okay whatever, so how much is being accredited to my account, thats when the lady said $25. After hours of arguing with her and the manager(he wouldn't come to the phone he just argued indirectly), i gave up. So lets see if this adds up:
Pros: Shows you what happens when a company doesn't have any competition.
Cons: Texas Gas Service, and Gas bill is higher than electric bill, how is that possible, i have an Electric stove, i only have a hot water heater.
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