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Poor Service - will never service my vehicle There again - Review by citysearch c | Key Hyundai of Salem

Key Hyundai of Salem

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Poor Service - will never service my vehicle There again 7/30/2008

I have been going there for car repairs and maintenance on my Hyundai Sonata for over 3 years. Due to recent problems with last 4 months visits I will no longer be bringing my car there. They took 1.5 hours to do a scheduled oil change that they normally do in 35 min., they snapped of engine cover bolts two separate times and failed to notify me (I discovered this when I opened my hood). Also, they falsely informed me that I needed new breaks, when I set up an appointment to have this done they informed me that in actuality I had over 50% of my pads left. Lastly they over billed me 2.5 hours for a job that took them 1.5 hours from start to finish. They will no longer be receiving my business. Pros: Lee in service is very professional Cons: Long wait times for scheduled service and false information about the services needed on my car caused me to never go there again more
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