I walked into the salon with long, thick, wavy/frizzy, shapeless hair that had a few layers. I walked out with long layered curls that actually had a shape. They get it for those of you with crazy hair. The other stylists I have gone to in the past were too scared to get in there with the scissors or if they did they made a mess and I wound up with what looked like 2 different haircuts. Batia took her time during the cut to see how my hair fell. The products are also fabulous and the gel is a must before diffusing.
Pros: great stylist and great products
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