unfortunately, I have been very unlucky with Down to Earth. They are, in fact, courteous but they ruined my carpet. We had just bought a house with a gorgeous ivory carpet in the living area. After they cleaned it though it became covered with yellowish stains that didn't come out even after they tried to fix the problem. It appears that we will now have to replace the carpet and with $400 cleaning fee (which they didn't refund) we are looking at a very expensive proposition. As of today, I can't even reach them, the owner first told me that his wife was sick and now that he is sick himself so he can't come... I am very disappointed and wouldn't recommend this service.
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