Hello, I had a unique and VERY positive experience with this company. I am living out of state and my parents have had a service contract with Bowers for over 10 years. My parents are in their 90's and unable to hear telephone conversations or to make decisions like they used to. On their behalf, I called Bowers late one afternoon and asked that a supervisor call me. Promptly the next day, a gentleman returned my call and said a field representative would shortly be back to me. His name was Christopher and he called right back and scheduled an appointment to go out to my folks house the next day. After his inspection,he spoke with my dad AND called me too to let me know suggested work to be done. He was extremely thorough, professional and honest. After suggesting two methods for fixing the problem, he leaned toward the less cost and just as effective method for work thus saving my folks some money. Within two days following Christopher's visit, the repairman arrived on the job and did a thorough and clean job. His name is Robert and again a great worker and person. To sum up the job from start to finish was excellent. They were honest in their evaluation of the work needed to be done, quick and responsive to the needs of my parents and thorough in their approach to the problem. I would rx this company highly and my hats off to a job well done. On a side note, Christopher was the original person who sold my parents on this company 10 years ago which says something about an employee and the companyestaying with the same job for this period of time!
Pros: everything
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