I have been in the car biz 13 yrs, I've seen the best and the worst of service and sales. This is one of the worst. I wouldn't of written this if I would of been handled correctly by the store manager, Cliff. He must of missed the Customer Service Training! Instead of apologizing for fixing the wrong tire twice, he made me feel like I did something wrong...well I guess I did, I went there for my service. I came in with a flat tire on my driver 's side rear, they fixed the passenger side rear ( they couldn't find a leak so they so they replaced the valve stem) and then they informed me my custom wheel hub was loose on the right (thought they made an observation, didn't know at that point they had done work on that hub) . In fact, I didn't know that they screwed up until I went back in to get a 50.00 oil change and asked them to recheck my driver's side tire, the one I thought they fixed because I had to keep filling it with air. It was then that I was told that they had fixed the passenger tire. Well that explains why I was still having problems. It was never fixed! Not only that but they were the ones that ruined my center hub by tightening the screw way to tight! On top of that I went to pick up my car and the oil change was 80.00! They said they always put Mobil 1 in Cadillacs...my car has never had Mobil 1 and I had asked for the 50.00 Kendall synthetic oil. I tried to deal with Cliff on these matters, as they fixed the wrong tire TWICE before getting it right on the third time and not being truthful on the damage to my wheel and doing the wrong oil change. He talked in circles and made me feel as if I had done something wrong by even bringing it to his attention. I feel like because I am a woman he thought he could talk to me any way he wanted and try to run me in circles. No apology and he made me feel really really frustrated and nobody should have to feel that way! Please stay clear of this place. He really put a damper on my afternoon.
Pros: Service Advisor Desmond was very kind,understanding and honest
Cons: Manager is rude, disrespectful, dishonest . Service was inaccurate, overcharged
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