My pets have been seen by two of the vets. Both visits were thorough, and each took a great deal of time and talked to me at some length. The first time my cat with more health problems was seen the vet observed all the health issues before being told the cat's whole history. The other vet was also very good with the other cat which is the misbehaved one of the two - couldn't believe he didn't nip at the vet. Well handled on her part. Lifestyle changes for the unhealthy cat were suggested in very non-accusatory ways (cat's overweight). No pressure to buy their food, but a *large* sample bag was given. Actually went back for it because the cats loved it and it is working. Older building and office, but very clean. Surprisingly, parking wasn't a problem (at least late morning) given the Brookline location. Thought the pricing was typical. They are part of a larger vet network (VCA Animal Hospitals), so you also have someone above their head vets to take up issues with if you are not satisfied with your care.
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