This restaurant has the worst customer service I have ever been to, not the entire staff but mostly mangement. Since it is not a franchise or corporate there is not much we can do except by not going any more. I have been going to this restaurant for quite some time now and not once has the manager stop by and ask how we are doing knowing we come all the time which shouldn't matter. If you walk into any corporate restaurant that is one small important gesture the manager can make without going out of his way is put a smile on their face and make the guest feel welcomed, even a table visit would be nice which by the way is part of the manager job description. As a matter of fact he always puts on a blank rude stare and sometimes drops off food rudely and literally plops the plate on the table and immediately walks away without asking how our experience has been so far. The first time this happened I excused it by saying "maybe he was having a bad day" everyone gets those once in a while, but no, this has been a continuous cycle each week and simply unprofessional and discourteous to all the guest. The food is 8/10 times either cold or looks like its been sitting out for a VERY long time. when asked when when some fresh food will be coming out, management looks very irritated and reheats the same food that has been on the cart (often thrown back in the deep fryer so now it is saturated in oil) and again throws it on the table and walks away. there is also never enough food prepared each week. either management does not care or this restaurant is poorly prepared every week.
Pros: location,
Cons: food preparation, service of managment
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