Please, please, please be careful when leaving your vehicle with Luxor Valet. I dropped my vehicle off with the Valet guy. He asked me if I'm going to be out quick and if I want him to park my vehicle nearby. I said yes, thinking what a great idea and that was very nice of him. When I got my vehicle back a half hour later, there was a lot of damage to the passenger side quarter panel. I ask the Valet guy what happen to my car and he said he doesn't know but he will have the security guard do a report and they would be able to figure out what happen with video cameras. The security guard took some pictures of the car and had me fill out a report. He said that they would have to investigate this claim and pull all the videos. He then gave me a phone number to call their Risk Management 36 hours later. Now come to the good part, when I talk to Risk Management adjuster from Luxor, she asks me to go and get an estimate and fax it to her. After looking at the estimate which cost $1900, she told me that she has denied the claim saying that my car was park in an open area and both Valet people denied any accident when they drove the car. I ask her do you think those valet guys would tell you that they got in an accident. She didn't reply. I then ask her what about cameras; she said there no camera where my car was park. I also ask her what about the procedure that Valet personnel need to mark down if the car is damage when customer drops off their car. She said that would be a place that they would miss. I then I ask her if she has look at the pictures and see how big the damage was? How could they have missed that type of damage? She would not reply. I ask if I could speak to someone higher than her since we are getting nowhere. She said she is the supervisor in charge and her decision is final. This is the worse Valet experience I ever had. Luxor has shady workers with bad customer service. Avoid them at all cost.
Pros: They just remodel the place
Cons: Poor customer service
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