I had been a customer at this salon for over 10 years and really like the salon. My regular stylist left so I tried a newly hired stylist. I had my hair straightened the stylist did a horrible job. I woke up the next morning with a burned scalp and my hair hair was falling out. When I called her in tears, she said I must have not followed her instructions. I asked for a refund and instead got a "complimentary" intense hair conditioning treatment. Again, I asked for a refund - my scalp was burnt and my hair was falling out for crying out loud.. She told me she had called the product manufacturer and lodged a complaint but couldn't give me a refund but promised my next cut would be on the house.
Another time I showed up for my appointment and the stylist was running behind, which happens, I understand that. I told the receptionist that I could run some errands and come back in 30 minutes but she insisted that the stylist would be with me 'shortly' so I waited. An hour later, I'm still waiting. Ugh...
Pros: The location is great. The shop is pretty
Cons: Very crowded parking and very limited waiting area.
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