After attempting to connect with the therapist in question 2 x's w/ no response I feel compelled to share my experience.
I have been to Urban Retreat 7-8 times, each time seeing the same massage therapist, Lynn.
The facilities are nice and clean with a nice sauna. Lynn is a good massage therapist & comfortable to be around.
I called this past week and booked an appointment. When I got there the manager came out and said "Lynn will not be available to provide you with services anymore". I of course asked what was up and he said he did not know. I asked why Lynn did not just advise me of this herself and he said that she was likely trying to avoid a uncomfortable situation. I was dumbfounded.
I told the manager that as I had gone to her so many times I would like to know from Lynn what was going on as it is hard not to think something is really wrong when out of nowhere she not only declines to work on me but chooses to have a 3rd party inform me of this.
The manager said he would have her give me a ring. She did not.
When I didn't hear back I sent Lynn a note letting her know that I am left uncomfortable to go to anyone else at this point not having a clue what I could've done to cause such an abrupt cessation of services.
I received no response.
It feels very unprofessional to send a third person to cease further therapy with no explanation, even after follow up attempts are made.
Honestly as much as I enjoyed the Urban Retreat's clean facilities and Lynn's massages, I would definitely not do it over again knowing I would be treated like this on the other end. At the very least I am embarrassed that I let someone touch me that would treat me this way and that I was so oblivious to whatever the problem was that I was going all over town encouraging people to book sessions with her.
Pros: Clean environment with nice sauna
Cons: Abrupt cessation of services with no explanation
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