I have not ever written an online review, this will be the first. I felt that I had to let people know exactly how Northstar handled my cross country move. To begin The movers came and packed my belongings in Chatsworth, CA on June 3 and I was assured that it would take no more than 7-10 days from pick-up for our items to arrive in Atlanta, GA. However, after SEVERAL days and attempts to contact the company trying to get information as to the arrival date we were finally told that our shipment would not be leaving CA until June 14th and would POSSIBLY arrive in Atlanta, Georgia were my husband, 2-year old, dog, and myself were already waiting around June 20. Not only did our things not ARRIVE in Atlanta 7-10 days after pick-up, it arrived 20 days later with items missing, broken, and damaged. The long distance driver picked up several local day laborers to move our items into the house. They broke a leg off of our dining room buffet, the company lost the headboard to our Ethan Allen bed, kitchen boxes of items THEY packed were missing, and they lost the top of a teaching table that I purchased to use within my classroom. The only item I noticed right away was the headboard but the long distance driver was in such a rush to leave, I had no time to go through my items and properly make notes on what else was missing.
I took the time to research Northstar I looked up reviews and I even purchased "additional insurance" which is a TOTAL joke (DO NOT USE their online MOVING INSURANCE Company). The two gentlemen I spoke with in the Northstar claims dept. offered little in the ways of helping to rectify the situation and were actually quite flippent in their response. I would not, could not, and absolutely will not recommend Northstar Moving to anyone. I say use them with caution and be aware that once you have paid in full as we did upon pick-up, you have very little recourse to take if things go wrong.
Pros: Los Angeles crew was great packed fast and did a good job
Cons: The long distance driver was unprofessional, thier storage and handling of goods was horrible
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