On July 15th I was celebrating my 30th anniversary and had in mind to take my wife, sons, their wives, my mother and sister to Ma Soba. I chose Ma Soba because of the reviews and ratings I saw online and because it was relatively close to the Blue Man Group show which was next in the agenda. I made my reservation for 6PM and explained to the person taking the reservation that this was an important event in my family. I trusted everything would be OK. First the server took forever to come to our table and ask if we needed anything despite the fact we were one of the largest tables that night (10 people), I literally had to get out of my seat to ask for help because waiter after waiter they kept passing by our table and never offered help. Finally someone came up (Name was stated as "Goeun" in the bill) and asked if we needed anything. We had nothing! Finally she took our order for appetizers and drinks and again I had to get up and ask about our service since no one came to bring the stuff we asked for. When I got up I then saw some movement and conversation among the wait staff and our miso soup arrived and the drinks. Needless to say the miso soup was cold and the beers warm. It took forever to serve the food and sushi boat and finally when it came the sushi did not feel or taste fresh. All of this without the customary smiles and hospitalities one expects when waited on in a nice restaurant. Finally we were whacked with a 18% mandatory tip which did not allow us to show how displeased we were. What should have been a perfect night was ruined. Today I took the time to call the restaurant and apparently spoke with Yun (Manager?) and Lina (Owner?). Both offered apologies and asked us to come back so they could provide better service. I thought they were kidding. They did not offer anything complimentary or any refund. I was appalled! Never again!
Pros: Located downtown
Cons: Service, sushi quality, lack of empathy by management,
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