The family-like collective of stylists is friendly and chatty but the work they do is not dependable. I have curly hair and a lot of straight-haired stylists had no idea what to do with it. There is a black guy named Rodney or Randy or something who is great with curly hair though. I also tried to remove black dye from my naturally blond hair once and a stylist, who later admitted she had no idea what she was doing, tried to bleach my entire head to remove the dye. Terrifying. My mom and sister have had good experiences there and if you are not getting major work done (like I had my hair styled for a dance there, but no cutting), Illusions is acceptable.
Pros: fun environment
Cons: not dependable quality
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