The overall performance of the surgeon was acceptable, however the office staff was nothing short of incompetant. The surgeon was double-booked and they knew it, yet let me drive an hour and a half to get to their office, only to be told I had no appt. I was slightly upset but chalked it up to human error and went on to re-schedule. Upon arrival the second time, I was met by a locked door, because the staff had not yet arrived. When someone finally showed up, the surgery went as planned. A follow up appt. was scheduled for one week after the surgery. One day before this appt. I receive a phone call saying they had to change my appt. from 12:10pm to 9am. Less than 24 hours notice to get my work shift covered and get to their office one and a half hours from my house during rush hour. And for all of these continuing inconveniences they offered nothing except an empty "sorry". Very unprofessional, and unapologetic for their own incompetence.
more