my husband and i stayed here in june 2005. i expected more from this hotel before arrival. we stayed in the spa tower and it was great. we was very pleased with the room. the bathrooms was very spacious. the beds was to die for. but there customer service at the casino was very unproffesional. i always thought travelers checks was the safe was to go. but they were only a headache. we were treated like thefts. they acted liked as if they were stolen. and we had id and the reciept where we bought them from our bank. the next day i called with a complaint, needless to say that was a 2 hour run a round until i finally got the head casino manager on the phone and then he told me to come down to the caged he would cash them for me. so i did, and guest who was the there. the same person that didnt want to cash them for me. so i persided to ask for the manager that i talk to on the phone and he was right around the corner. so then he cash my travelers checks and then called her into office. after all that all they offered me was a limo to the hotel. i think if you are not a high roller they act like they dont care about your business.
Pros: rooms and bathrooms, prime rest. eat there year prior
Cons: customer service
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