We purchased and had installed a new central air system a few years back and we also purchased a 10 year service warranty. Every year when we turn on the air it does not run cool. Every year we call them and they come out and say we have a freon leek and they put more in but never fix the leak! Then they say they are too busy this time of year to fix the leak because it takes too long! i am very disgusted with the company since they have yet to address the problem.
more