My 4 month old unit went out yesterday and since Casa installed it I called their afterhours number and was told that I'd have a tech here by "early afternoon" the next day. At 3 PM the next day I call the dispatcher whom I spoke with and get his voice mail. Call back an hour later and demanded to speak to someone, not voice mail. Sandy tells me that the ticket is for "no preference" and no one there can tell me when a tech will be available. Yea, I know it's hot and they're backed up but I've got a brand new defective unit that shouldn't have anything wrong with it. Demanded to talk to management and Joe Pringle resolved the issue. A big thanks to Joe but I shouldn't be given the run around and have to demand that someone in management get things done right.
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