I have been going there since I was 8 yrs old. I've been there 4 times this year and in those four times the pizza has been horrible. Most recently the cheese was over cooked and extremely greasy. The grease actually seeped through the box on the ride home and left a saturated grease spot on the seat. Another disappointment is their sauce. It has been getting really watery lately and when I grabbed a slice to eat the bread was so soggy that the sauce and burnt cheese just fell off grossly. \r
I wanted to give Domnicks a chance to redeem themselves so I called them and explained my situation and told them that I didn't want a refund I would rather have credit towards another menu item, they asked me to take the pizza back to them. After wasting my time and very expensive gas I get there and they are only willing to give me another greasy pizza with the same sauce or a very partial refund. I was very disappointed to say the least and I just told them to keep everything. I am a very forgiving person but bad customer service to long time patrons is where I draw the line. Sorry Domnicks, I would rather lower my expectations to Papa Johns than go back to you.
more