I had taken my car in to check my check engine light and found transmission and egr codes. Never had issues with Trans ever! I determined that the EGR needed to be fixed first. I dropped my car off at lunch and within 20 min of dropping my car off they said that all it needed was cleaning. I got charged 1.5hr for labor for diagnosis and an 1hr to clean because I was quoted 3 hrs. I picked my car up the check engine light was still on after I requested that it all codes were to be reset. the tech and clerk saidit was from the tranny not the EGR. I took my car to Penzoil and paid 85 dollars to have the code checked the transmission mechanic told me there was no transmission code just EGR. I took this info back to the Muffler Man and told the clerk everything that had happened. He was hesitant to look at it becasue they were so busy attending to another unhappy client. I insisted he verified the codes so he did. The EGR code showed up and his response was. Its not a gaurantee that cleaning would fix it. My response - it did not fixed it and we both knew that the light was still on when I picked it up and your tech said it was something that wasnt true. He offered to have it diagnosed AGAIN for a FEE! Well after the charges I paid to have it diag in the first place and the actual time it took I wasnt so agreeing. I tried to talk to the owner but she insisted on interupting me as I was giving her the facts of the repair that it was only a 25 percent chance that cleaning it would fix it. in labor could have allowed the mechanic to test drive the car- see the engine light on after it was reset and to verify with another test on the scanner to even see if the cleaning would fix this issue if not move to plan b and replace the unit. I couldnt get a full sentence out to before she started telling me to shut my mouth and listen to her. I told her there was no need to be rude and to tell me to shut up and to talk down to me. I used No profanity I wasnt even yelling.
Pros: Origanal service clerk wililngness to assist and get to the matter
Cons: neglect to follow up in determining if the repair was finished
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