Yesterday my family & I visited Genny's in a group of 12. We had reservations & were seated in a semi-private room at about 6:15, ordering appetizers at 6:45 & entrees by 7. The restaurant was moderately busy but not packed so we looked forward to a nice evening... hmph. *No AC in this room- just a dodgy portable unit on the floor & ceiling fans overhead. It got warmer & everyone started saying their eyes were burning- we noticed a smoky haze coming from the kitchen, which opens directly into this room. We got ONE round of drink refills but most of us had empty glasses for quite a while. The frickled pickle chips weren't like I remembered- these were so thin & fried to such a crisp I could hardly taste the pickle at all. *8:15- no food; no updates. We all ordered burgers but even the two twin platters shouldn't take 1.5 hours. At 8:30 some food came out & we sat with cooling plates, waiting for everyone to be served. Our server apparently made no note of who ordered what so we had to sort it out ourselves. There were several mistakes with requested side items & EVERYTHING from the fryer tasted like stale smoke. *My husband went to lodge a complaint. He was talking to someone when our server walked behind him & said ""If you have a problem with the service you can f_ing leave."" Another server got involved & a cook came out- HE was very polite but the other server kept interrupting, so my husband & the cook went outside to talk. *We decided to just box up what food had come & leave. At the door the OWNER calls to the cook outside, saying ""I need you in here, forget about that pr_k""... about my husband! More words were exchanged & the other server came out a side door saying ""You haven't left yet?!""- we're getting into our cars & she's coming out to start more trouble with us! She was still yelling obscenities & threats as I drove away. *An awful experience anywhere, but especially at a family restaurant like Genny's- it certainly isn't the place it used to be.
Pros: None, anymore.
Cons: RUDE service, including the owner!
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