BMW was rear ended, $11,500 damage. Recommended by local BMW dealer. Took over 2 months to get back. Never returned phone calls. The 1st thing I noticed, the jack hole covers were missing. Took 2 years to finally get them from EPR. 2nd - didn't replace the seat belt - repairman insisted it was ""wear & tear"". Finally received seatbelt 2 months later. Stereo slid in/out of console. Trim has fallen off in 2 seperate areas on vehicle. Taken back twice, and rear defroster still doesn't work. It worked before the accident! All tail lights damaged in accident work - sometimes. Taken back at least 3 times - currently not working! I hate this repair shop but they guarantee their work so as long as I own the car, I will keep taking it back to prove their incompentcy! Spare yourself! Go somewhere else!\r
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I also have another friend who took her BMW there and received the same horrible treatment as I did!
Pros: guarantee
Cons: everything!
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