HI! I AM THE OWNER OF ALL TAILS. SINCE THIS DOES NOT ALLOW FOR COMMENTS TO A REVIEW- I AM FORCED TO USE THIS FORUM TO WRITE A COMMENT IN REPLY TO THE PRIOR POSTING. \r
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I TAKE MY BUSINESS EXTREMELY SERIOUSLY, & GO TO ALL LENGTHS POSSIBLE TO MAKE SURE PETS UNDER OUR CARE ARE HAPPY & HEALTHY. I ASSURE EVERYONE THAT THIS CUSTOMERS DOG WAS WELL TAKEN CARE OF. HOWEVER, IF A DOG SHREDS IT'S BEDDING, PILLOWS, ECT. INTO 100'S OF PIECES, (USUALLY OVER NIGHT) IT IS REALLY IMPOSSIBLE TO KNOW IF HE HAS DIGESTED SOME OF THIS, UNLESS WE WOULD BE IN THE ROOM WITH THE DOG 24/7 OR TRY TO PIECE BACK TOGETHER 100'S OF PIECES WHICH WOULD BE IMPOSSIBLE.\r
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NORMALLY IF A DOG SHREDS SOMETHING, THEY DO NOT ACTUALLY EAT IT- (ACTUALLY, THIS IS THE FIRST TIME IN 9 YEARS, SINCE WE OPENED, THAT I HAVE HAD SOMEONE COMPLAIN ABOUT SOMETHING LIKE THIS?) NORMALLY THEY ARE JUST PLAYING BY CHEWING & BEING ORANRY DOGS!\r
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WE DO TELL PEOPLE WE PROVIDE OUR BEDDING AND TRY TO DISCOURAGE PEOPLE FROM BRINGING THEIR OWN. HOWEVER, WE DO ALLOW PEOPLE TO BRING THEIRS, ONLY IN THE DELUXE SUITES. MOST PEOPLE WHO KNOW THEIR DOGS ARE CHEWERS BRING SAFE ITEMS, SUCH AS NYLABONES, & ASK US TO TAKE THE BEDDING OUT OF THE ROOMS, TO AVOID ANY SUCH CONCERNS. \r
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OBVIOUSLY, I HATE TO HAVE AN UPSET CUSTOMER, BUT I FIND IT STRANGE THAT THIS PERSON BOARDED ALMOST A YEAR AGO, AND JUST NOW DECIDES TO WRITE A NEGATIVE REVIEW, AND NEVER EVEN CONTACTED US ABOUT THIS. I HAVE NO PROBLEM TAKING THE BLAME FOR SOMETHING I DO, OR FOR SOMETHING WE HAVE CONTROL OVER. HOWEVER, KNOWING IF THE DOG HAS EATEN A SMALL PIECE OF OWNER PROVIDED PILLOW CASE WOULD BE NEARLY IMPOSSIBLE.\r
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THEY WERE TOLD THAT THE DOG SHREDDED IT. YES, INITIALLY WHEN THE OFFICE STAFF GATHERS PEOPLES GO HOME ITEMS,IF A PEICE OF BEDDING IS NOT IN THE OFFICE, THEY ASSUME IT IS IN THE LAUNDRY, BECAUSE WE OFTEN WASH BEDDING PRIOR TO GO HOME, BUT THEY STATE THEY WERE INFORMED IT WAS SHREDDED. WE DIDN'T HIDE ANYTHING. I JUST DON'T KNOW WHAT ELSE WE COULD HAVE DONE?
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