I recently put a deposit down on my dream wedding dress. The lady Jo that works there was really nice, and helped me out. I had told Jo that I would be losing a considerable amount of weight before my wedding, and voiced concern about the size of my dress. She told me not to worry, that the dress can be made into any size I need to fit me. Well, my dress has come in early and I tried it on...it is way too big--and I am still going to lose another 30 lbs!! I called up Bride N Belle to see if they would return the dress to get the size I wanted and I was told that they could not do that. I then asked why she didn't listen to me when I told her I was losing the weight and she said that ""all brides say that--and then they end up gaining weight"". On top of insulting me, she then said that if I had signed a wavier stating that I wouldn't blame them if the size I wanted didn't fit on my wedding day--that I could have ordered whatever size I wanted...Which I was never told when I initially ordered this dress--or I would have done so. Now reading all of these horrible reviews, I don't know whether to lose my $300 deposit and find a new dress, or give them the other $400 and pray that some other seamstress can take the whole dress apart to fit me... I think the service there, while they are nice (at least Jo is) is extremely unprofessional.
Pros: Dress selection
Cons: Unprofessional, Just out to make extra money
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