The problem with these types of chain salons is you never know what you are getting. Sometimes, you get a wonderful result, sometimes you don't. It's a gamble.\r
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To make a very long story short, I made an appointment to see my usual stylist, who I had always liked very much. Upon arriving at the salon, I was told that my regular stylist was no longer with the company, but that another senior stylist would be doing my hair.\r
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The senior stylist did my highlights, which turned out well, but she left and an assistant was left to blowdry/style my hair. He proceeded to burn my scalp multiple times. It was excruciating. And when I was done my hair looked like I was in a hair metal band from the 1980's.\r
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The fee for the highlights and style was $100. I told the woman at the desk that I was satisfied with the highlights, but I got burnt, that I didn't like my style, and that I felt that I should not have to pay the whole $100. She explained that this was not possible so I paid and left.\r
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After making several atempts to resolve the situation through staff, someone very high up in the company called me. When I told him what happened and that I wanted my money, or at least part of it back, he said, ""No."" He explained that if I was really injured I should have medical bills to prove it. He also said perhaps I was being emotional because I was going through a divorce and had been recently diagnosed with a tumor. This was true. I disclosed these facts to the staff in an effort to explain why I was so disappointed in my treatment. I went to the salon to make myself feel better, and I ended up feeling worse. I didn't think these disclosures would be used to make light of my attempts to be treated with courtesy.\r
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To their credit, they did send me one complimentary bottle of product, and the salon said I could come in for a complimentary blowdry/style. I never took them up on the offer though. I'd rather have my $100 back.
Pros: nice job with color
Cons: poor customer service, assistant unsupervised
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