My wife works in Boulder and every so often I drive to Boulder from Denver to meet her for lunch which restricts our time frame. We came across Mountain Sun and were excited about the ""Express Lunch Menu"", which promises food in 10 minutes. We decided on our food and placed our order after having to inform our server the price and determining for ourselves what was all included on the plate. After twenty minutes we noticed that new tables had been served their food, so I asked a employee if they could check on our food, he did and came back to tell us that it was taking awhile because we had substituted French fries for chips on our orders (Which is an option on the menu). So he left again and after fifteen to twenty more minutes our food had not arrived and our original server avoided all eye contact and communication with us. Eventually I walked over to the server to let him know that we needed to leave and again I was given the French fry excuse. So we left with out having a manager speak to us and I dropped my wife off and left for Denver. I have worked in restaurants before and I know it doesn't take 40 minutes to make French fries. \r
I guess what I was most upset with was the way the staff insulted our intelligence with the excuses and fumbled to find an answer to our questions. And to my understanding the tipping policy for the servers is that all tips are pooled together by the staff, which makes me feel that many workers would take an apathetic approach to their job. I would like to think that a motivated staff of 8 or so would notice a couple sitting for such a long time with the a copy of the order ticket sitting on the edge of the table. \r
I see the Mountain Sun receives other great reviews, but don't expect me to waste my time when I come back to Boulder and for that matter I will not be visiting their new restaurant which is located in Denver, in my neighborhood next my favorite bar, the Thin Man.
Pros: In theory, the ""Exress menu"" is a good idea, but so was Communism
Cons: Apathetic Workers
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