This place has great, amazing custard. However, the service is TERRIBLE! I went one evening and saw that the dining area was full of people so I opted the drive thru. I arrived at 9:35 and they close at 10:00. I figured it would be ok because I had 25 minutes to get to the window. There were approximately 6 cars in front of me. I waited 40 minutes until it was my turn to pull to the window. Mind you, the customers in the cars in front of me got served and I watched as customers walked into the dining area minutes before 10:00 and they got served. I pulled forward to the window at 10:15. I figured they would just serve the rest of the customers in line at the drive thru since they served all the customers left inside the dining area. When I pulled forward the employee closed the window and locked it without saying a word. I waited 40 minutes and he didnt have the courtesy to even talk to me and politely inform me that the car in front was the last car! I think that Nielsens needs to difinitely improve the customer service. There needs to be a system put in place that will have a cut off on the cars and inform the cars behind that they will not be able to be served--this way they are notified before waiting fourty minutes for nothing! I sure hope they make some changes that will go towards treating their customers in a more professional manner!
Pros: food
Cons: service
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