Our building has been under this management for less than one year. Our account manager, Jay Osborne, ignored two voice mails I had left (actually claimed, ""I never received any voice mails, I've no idea what you are talking about""), and also said the same about an email I had written, until I begged him to check his mail again (all the while insisting nothing was there- but then, ah! he found it). When the management decided to fire simultaneously our super (in the building for 28 years) and the porter (in the building for a handful of months), they also changed the keys to all the common areas (storage, bikes) and still weeks later residents do not have new keys. An email to question the management on the timing of keys being supplied has gone unanswered, just like the others. When I became agitated on the phone due to the non-responsive nature of our rep, he informed me that I was ""unprofessional"" and advised me how to act in the future. I suggest this management company learn what professionalism and responsibility mean.
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